Q - How do I place an order through your website?
1. Click on the item you want
2. Select the type of product you want (if there are varieties)
3. Select Add to Cart
4. Click Check out on "Add to Cart"
5. Fill-out the necessary details needed for the shipment
6. You will then receive a confirmation.
7. Wait for the product to Arrive
Q - Are there other ways that we could pay for the item aside from COD?
A - Yes, we accept bank transfers through BPI and BDO or you could send the money through Western Union, Gcash or Mlhuillier. Just send us a message on our Facebook Page (Sulit Mate) for further details.
By doing a bank transfer or pera padala, the shipping time may only take 1-2 days.
Q - Do you accept Returns or Refunds?
A - Yes, we do accept returns and refunds as long as it is within 7 days. Starting from the time you received the package. However, we will not accept the product if it has been damaged.
The item should not have any scratch or drop.
We will refund or return if there is a factory defect
Q - How long does it take for my item to arrive?
A - It normally takes 1-3 days for within metro manila and 3-7 days outside of metro manila but, in some instances, it may take longer and in this case, you will receive a text message or a phone call from one of our staff.